Process Design&Improvement Executive

Follow @Turkey_Job Posted By: Turkey Jobs Turkey - Design all customer facing operational processes (including complaint and f2f processes) for new product/service and campaigns Involve in the projects starting from the project kick-off and deliver requirements for COPs, CRM and customer experience. Have the new product/service/campaigns serve with max available channels (selfcare, etc.). Coordination of all commercial units before product/service/campaign launchs in order to make required planning. Prepare FAQ's, training materials, call scripts, SMS texts. Design minimum cost processes considering the customer satisfaction in new projec... - Permanent - Full-time

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