Customer Services Planning Senior Specialist

Follow @Turkey_Job Posted By: Turkey Jobs Istanbul - We are seeking a Customer Services Planning Sn.Specialist with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting to Planning and Contact Manager of Vodafone Turkey. Following up the trends and news of local and international Call Center, making forecasts, analysis and reports of inbound and outbound calls, call contents and all the other Call Center’s traffics Root cause analysis by using analytics tools (call increase reasons , repeat call , low service level ) Analyzing intraday system problems and calculat... - Permanent - Full-time

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